About us :
100% laser engraving machine manufacturer located in China, welcome to visit our factory whenever you like! It is important to know that our factory do not just sell "boxes", but we offer support and advice to get the best results with the laser engraver you choose. We are always available to provide the spare parts you need with your laser engraving machine .You could reply on us for the consistent quality and service!
About Shipping:
For orders from EU buyers, we ship directly from our European warehouse and the overall shipping time is about 3-7 working days.
About Maintenance:
All machines have 13 months warranty against manufacturing defects,buy it with confidence. If any breakdown, send us the working video, we shall offer solutions for you. If the item was damaged during transportation or cannot be used normally, pls do not hesitate to contact us and provide us the photos and working video, we will give a partial refund or send the spare parts for free.
Parameters:
Product Model: IKIER K1 Pro 1064nm
Engraving size: 410*410mm
Laser output optical power: 20W
Maximum speed of high quality engraving: 900mm/s (54000mm/min)
Laser wavelength: 1064nm
Engraving accuracy: 0.01mm
Repeatability: 0.1mm
Spot size: 0.03*0.06mm
Limit switches: 3 (1 for X-axis, 2 for Y-axis)
Data transmission mode: Typ-C transmission of computer data, USB interface transmission of offline data, HDMI interface transmission of controller data
Focusing mode: manual adjustment
Controller size: 4.3 inches
Controller function: connecting WiFi, power outage renewal carving, anti-tipping, automatic sinking cutting, parameter setting, work progress viewing
Engravable materials: PCB board, acrylic, aluminum oxide, plating layer and lacquer layer metal, 304 mirror stainless steel, glass, ceramics, cotton, slate, leather;
Cuttable materials: thin stainless steel sheet, thin aluminum sheet;
Operating software: LightBurn
Operating system: macOS; Win XP / Win 7 / Win 8 / Win 10 / Win 11
APP Name: IKIER
Supported file formats NC, BMP, JPG, PNG, DXF
Data transfer method: USB connection
Power supply: 24V 7.5A
Certification: CE FCC RoHS FDA PSE
The World's First Professional 1064nm 20W Fiber Frame Type Laser Engraving Machine
20W Fiber Laser Power: The world's first 1064nm wavelength infrared Fiber laser engraving machine with optical power up to 20W;
Multi-material application: IKIER 20W infrared laser engraving machine, can be applied to all daily metal (copper, iron, aluminum, zinc, silver, etc.) and plastic high-speed fine engraving, but also in black acrylic, leather, ceramics and rock engraving;
METAL CUTTING: With 20W Fiber Laser power and 0.03*0.06 ultra-fine spot, iKier K1 Pro 1064nm can easily cut 0.2mm aluminum business cards by one-pass;
Resume Engraving: In the face of accidental interruption of the work, IKIER self-developed intelligent motherboard can realize the power failure to continue carving function, continue to work without wasting materials;
Ultra-fast working speed: the machine adopts the movement structure of optical axis + linear guide, more can realize 900mm/s ultra-high-speed high-precision operation, and the engraving accuracy can reach 0.01mm under the limit speed, which greatly improves the working efficiency;
Fiber-optic conduction: The laser energy transmission adopts the fiber-optic conduction method, which can greatly improve the energy transmission efficiency and reduce the energy transmission loss;
Relief engraving: The 1064nm infrared laser is well suited for deep engraving on neat slate planes, demonstrating a relief effect;
New robust structure: the machine adopts the movement structure of optical axis + linear guide, modular design, 15 minutes quick installation;
4.3-inch intelligent offline controller: equipped with 4.3-inch LCD touch screen intelligent controller, with more control functions, allowing the machine to get rid of PC limitations and realize offline work;
Rust removal: IKIER K1 PRO 1064nm laser, very suitable for removing the surface rust layer of metal, can quickly laser rust removal on metal;
Safety protection: IKIER always care about the safety of your work, the machine is equipped with a physical switch key, there are sensitive gyroscope displacement detection and limit and other different safety protection devices;
Transportation costs
All laser engravers are shipped free of charge, so don't worry about shipping costs.
Delivery time
We will do our best to deliver on time according to your order requirements. However, we cannot guarantee a specific delivery date or time as external factors such as weather, traffic and shipping bottlenecks may cause delays in delivery times. We will do our best to keep you satisfied with delivery times and provide information on any delays.
Mode of transport
We use a variety of shipping companies and services to ensure your order arrives in the shortest possible time. We will choose a suitable shipping method according to your order size and delivery address. If you have special shipping requirements, please contact us before placing an order, we will try our best to meet your needs.
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Country or Region
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Shipping Method | Shipping Time |
| United States | FedEx/USPS | 3-7 days |
| EU Countries | DHL/FEDEX | 6-8 days |
| Asian Countries | 4PX/FedEx | 6-9 days |
| North America | UPS | 6-9 days |
| South America | UPS/DHL | 10-12 days |
| Middle East | FEDEX/DHL | 9-11 days |
Shipping destination
We currently only offer shipping to selected countries and regions. If you need to ship to a destination we do not serve, please contact us and we will do our best to assist you in finding a solution.
Order Status Tracking
We will provide you with an order tracking number so that you can track the status of your order at any time. You can log on to our website or contact customer service to get the latest order status information
Shipping Loss or Damage
If an order you received has been damaged or lost in transit, please contact us immediately. We will deal with it as quickly as possible and do our best to resolve any issues. Please note that we may require you to provide some relevant documents and information when processing a claim.
International Transport
International shipping may require additional time and fees. Note that you may be required to pay customs duties and other import taxes. These charges are your responsibility and we recommend that you consult with the relevant department to understand these charges before placing an order.
Cancel order
If you need to cancel your order, please contact us as early as possible before we start processing your order. If your order has already been processed, we may not be able to cancel the order.
Items must be sent back within 30 days of the delivery date.
Items must be unworn, and have original tags attached.
We are not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
30 Days Return, One Year Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately .
How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Our Solutions:
1. Atomstack's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Atomstackshop.com is responsible for shipping the wrong item.
2. Customer's responsibilit
Incorrect Order(size of item) or Unwanted Item
If the customer want to return the items as his/her own reason, we can also allow a return. In this case, the customer will be responsible for these two parts:
The shipping fee both ways (to and from our warehouse)
4.4% of order total value. (Paypal transaction fee)
5% of the order total value. (labor commission and service charge)
The customer need to provide shipping tracking number and payment proof to us, we will arrange the refund as soon as we receive these.
Satisfaction Guarantee
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused, unworn, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on discounted items, unless a customer received a wrong item or the item was faulty.