Shipping Policy

Transportation costs
All laser engravers are shipped free of charge, so don't worry about shipping costs.

Delivery time
We will do our best to deliver on time according to your order requirements. However, we cannot guarantee a specific delivery date or time as external factors such as weather, traffic and shipping bottlenecks may cause delays in delivery times. We will do our best to keep you satisfied with delivery times and provide information on any delays.

Mode of transport
We use a variety of shipping companies and services to ensure your order arrives in the shortest possible time. We will choose a suitable shipping method according to your order size and delivery address. If you have special shipping requirements, please contact us before placing an order, we will try our best to meet your needs.

Shipping destination
We currently only offer shipping to selected countries and regions. If you need to ship to a destination we do not serve, please contact us and we will do our best to assist you in finding a solution.

Order Status Tracking
We will provide you with an order tracking number so that you can track the status of your order at any time. You can log on to our website or contact customer service to get the latest order status information

Shipping Loss or Damage
If an order you received has been damaged or lost in transit, please contact us immediately. We will deal with it as quickly as possible and do our best to resolve any issues. Please note that we may require you to provide some relevant documents and information when processing a claim.

International Transport
International shipping may require additional time and fees. Note that you may be required to pay customs duties and other import taxes. These charges are your responsibility and we recommend that you consult with the relevant department to understand these charges before placing an order.

Cancel order
If you need to cancel your order, please contact us as early as possible before we start processing your order. If your order has already been processed, we may not be able to cancel the order.