About us :
100% laser engraving machine manufacturer located in China, welcome to visit our factory whenever you like! It is important to know that our factory do not just sell "boxes", but we offer support and advice to get the best results with the laser engraver you choose. We are always available to provide the spare parts you need with your laser engraving machine .You could reply on us for the consistent quality and service!
About Shipping:
For orders from EU buyers, we ship directly from our European warehouse and the overall shipping time is about 3-7 working days.
About Maintenance:
All machines have 13 months warranty against manufacturing defects,buy it with confidence. If any breakdown, send us the working video, we shall offer solutions for you. If the item was damaged during transportation or cannot be used normally, pls do not hesitate to contact us and provide us the photos and working video, we will give a partial refund or send the spare parts for free.
Tech Specs:
① 20W Diode and 1.2W IR lasers Synchronized, Three Laser Modes with One-Button Switch;
② Large Working Area 19.6'' × 12.6'' , extendable to 19.6" x 31.5 with a conveyor feeder
③ Class-1 Laser Safety Certification approved by lEC
④ Built-in 5MP HD Camera for more efficient workflow;
⑤ Extensive Accessory Ecosystem: Fire Extinguishing Air Pump, Rotatry Roller & Rotatry Chuck, Riser Base, Air Purifier;
Laser Power & Features :
Laser Power: Diode laser: 20W/1064nm Infrared laser: 1.2W
Infrared & diode Lasers Working Together :Yes
World's First丨No laser head swapping required
Infrared Add-On :No need (Built-in, no separate purchase required)
Working Area :500 mm x 330 mm
Cuttable Materials :Wood, Paper, MDF, Felt cloth, Carton denim, Dark opaque acrylic
Engravable Materials
Diode Laser: Wood, Leather, Denim, Ceramics, MDF, Alumina, Dark opaque acrylic, Dark glass, Kraft paper, Painted metal, Brushed
stainless steel, Rock, PCB board, Paper, Bamboo, Fabric, Jade, Marble, Shale, Brick
Infrared Laser: All Metals (Gold, Silver, Brass, Iron, Aluminum, Stainless steel, and more), Plastic, Dark opaque acrylic. (No
need to purchase the IR module separately)
Auto focus :Yes
HD Camera Preview :Yes
Machine Size
Machine Dimensions: 31.14" x 24.02" x 10.28"/ 791 x 610 x 261.5 mm
With Riser Base: 31.14" x 24.02" x 14.37" / 791 x 610 x 365 mm
Working Area
19.6" x 12.6" x (0-2.0)" / 500*320mm*(0-50)mm
Working Area with Automatic Conveyor Feeder
19.6" x 31.5" x (4.1-6.0)" / 500*800*(103.5-153.5)mm Additional transmission rail is required
Gross Weight :38KG
Spot Size :
1064nm IR Laser: 0.03*0.03mm
Diode Laser: 0.08*0.12mm
Working Speed :600mm/s
Software Phone: Android & iOS Tablet: iPad
Computer: Windows 10 or above & macOS
Support File:DXF/JPG/JPEG/PNG/BMP/SVG/GIF
Connection Way :USB/Wi-Fi
Product Description :
- 【No Need for Replacement】This red and blue dual laser engraving and cutting machine has a powerful 20W dual laser + 1.2W 1064 configuration. The dual-laser system can increase the speed by more than 50% when engraving copper, galvanized iron, stainless steel and other materials, and can realize red light engraving and blue light cutting. Eliminates laser head replacements the laser head for engraving and cutting, Saves 100% tool-change time, and enhances DIY efficiency through uninterrupted creative processes.
- 【Automatically identify and locate】ATOMSACK Kraft 20W + 1.2W dual-laser machine simplifies batch production through camera auto-recognition technology. Its smart camera system ensures 0.05mm positioning accuracy by automatically detecting material positions. One-click operation synchronizes engraving and cutting paths, allowing continuous batch jobs without manual adjustments. The dual lasers work together using unified camera-Recognition positioning, maintaining consistent focus for efficient repetition - perfect for high-volume engraving and cutting tasks.
- 【High Safety】The laser engraving machine features a quasi-enclosed design that can block 99% of laser radiation without the need for protective goggles. It is equipped with a triple air filtration function to effectively control smoke and odor. It is also equipped with a flame sensor +capable of being reused active fire extinguishing function, which can automatically stop operation in dangerous situations. It is equipped with an emergency stop button, a fire-resistant honeycomb bed, and a hazard prediction function. Four important safety functions, including flame detection, tilt alarm, unpacking detection, and malfunction alarm, ensure comprehensive protection and worry-free operation.
- 【Widely Used Accessories】 ATOMSACK Kraft 20W dual laser engraving can be used with accessories such as a chuck roller, air purifier, conveyor belt, and heightening pad. This red and blue light integrated laser engraving machine can operate at a speed of 600 millimeters per second within a space of 19.6 inches by 12.6 inches. When equipped with the conveyor belt accessory, the processing range can be expanded to 31.5 inches by 19.6 inches.You can obtain accurate results without manual adjustment, and it has a wide range of application fields. Whether it is for small DIY businesses or mass engraving and cutting, it can handle the tasks perfectly.
- 【Free ATOMSTACK Studio 】Free AtomStack Software with 1000+ material library and automatic accessory recognition, beginner-friendly app for Android, iOS, Windows, and macOS. Compatible with LightBurn (requires separate purchase, tech setup, and time). Upload designs from your phone or PC (via free “AtomStack” App) with ease.Smart laser parameter presets adapt to metals, plastics, and woods, ensuring optimal power/speed configurations. Real-time progress tracking and batch job scheduling maximize production efficiency.
- 【After Sales and Service】ATOMSTACK Kraft 20W Dual-Light Composite Laser Engraving Machine comes with a 1-year warranty. We also attach great importance to customers' experience of using the machine. Therefore, if you encounter any problems, please feel free to contact us and we will serve you 24 hours a day. We also welcome buyers to give us suggestions for improvement, and we will also update better products based on these suggestions.
This item is shipped free of charge. EU countries will ship from overseas warehouses, with a delivery time of 3-7 business days. Thank you for your order.
Transportation costs
All laser engravers are shipped free of charge, so don't worry about shipping costs.
Delivery time
We will do our best to deliver on time according to your order requirements. However, we cannot guarantee a specific delivery date or time as external factors such as weather, traffic and shipping bottlenecks may cause delays in delivery times. We will do our best to keep you satisfied with delivery times and provide information on any delays.
Mode of transport
We use a variety of shipping companies and services to ensure your order arrives in the shortest possible time. We will choose a suitable shipping method according to your order size and delivery address. If you have special shipping requirements, please contact us before placing an order, we will try our best to meet your needs.
|
Country or Region
|
Shipping Method | Shipping Time |
| United States | FedEx/USPS | 3-7 days |
| EU Countries | DHL/FEDEX | 6-8 days |
| Asian Countries | 4PX/FedEx | 6-9 days |
| North America | UPS | 6-9 days |
| South America | UPS/DHL | 10-12 days |
| Middle East | FEDEX/DHL | 9-11 days |
Shipping destination
We currently only offer shipping to selected countries and regions. If you need to ship to a destination we do not serve, please contact us and we will do our best to assist you in finding a solution.
Order Status Tracking
We will provide you with an order tracking number so that you can track the status of your order at any time. You can log on to our website or contact customer service to get the latest order status information
Shipping Loss or Damage
If an order you received has been damaged or lost in transit, please contact us immediately. We will deal with it as quickly as possible and do our best to resolve any issues. Please note that we may require you to provide some relevant documents and information when processing a claim.
International Transport
International shipping may require additional time and fees. Note that you may be required to pay customs duties and other import taxes. These charges are your responsibility and we recommend that you consult with the relevant department to understand these charges before placing an order.
Cancel order
If you need to cancel your order, please contact us as early as possible before we start processing your order. If your order has already been processed, we may not be able to cancel the order.
Items must be sent back within 30 days of the delivery date.
Items must be unworn, and have original tags attached.
We are not liable for any return packages that may become lost or stolen in-transit.
Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
30 Days Return, One Year Warranty
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately .
How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
Our Solutions:
1. Atomstack's Responsibility:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Atomstackshop.com is responsible for shipping the wrong item.
2. Customer's responsibilit
Incorrect Order(size of item) or Unwanted Item
If the customer want to return the items as his/her own reason, we can also allow a return. In this case, the customer will be responsible for these two parts:
The shipping fee both ways (to and from our warehouse)
4.4% of order total value. (Paypal transaction fee)
5% of the order total value. (labor commission and service charge)
The customer need to provide shipping tracking number and payment proof to us, we will arrange the refund as soon as we receive these.
Satisfaction Guarantee
Your satisfaction is our priority!
If you are dissatisfied with your order, please contact us within 30 days of receiving the product to request a return. Our Customer Service team will provide you with an RMA form and our return address. All return shipping fees are at customers' own expense.
Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused, unworn, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
We do not accept returns on discounted items, unless a customer received a wrong item or the item was faulty.